Estates and Community Officer (Marleigh)

Location: Hanger Building Jubilee Square, Marleigh, Cambridge

Hours: Permanent 36 hours p/w Monday – Friday: some weekend & evening work required to be agreed before hand

Salary: £30,000 DoE plus benefits

The Role

The Estates and Community Officer is responsible for:

• Overseeing day to day operations of a community centre & wider open space
• Monitoring & managing contractor/s
• First line support for residents in person & over the phone/emails

Key Responsibilities

• Point of contact for residents & wider community groups. Ensuring high standards of customer care. Being presentable & approachable for users of the community centre
• Producing KPI reports & site inspection reports to assist Service Charge Estate Manager with estates operations
• Supporting Service Charge Estate Manager with handovers of future infrastructure including, landscaping reports & sign off.
• Engaging with & supporting local community groups & chairing multiple user groups including: Building user groups, local community steering groups & resident association.
• Ensuring community centre is operated in a safe and secure manner and that H&S regulations are adhered to
• Promote The Land Trust policies and aims
• Assisting with negotiating annual budgets & ad hoc works.
• Monitoring & maintaining a booking system software to control bookings for the community centre. Required to assist with setting up bookings & raising invoices

Essential Skills and Attributes

• GCSE English and Maths grade 4 or above
• Experience of and confidence in using spreadsheets – good knowledge of Microsoft Office package
• 1-2 years experience in dealing with Customers, via telephone, e-mails, etc
• 1-2 years Estates management experience to include, management maintenance contracts & reporting on progress
• Confident with engaging with several community groups. Ability to build & maintain relationships to a high level
• High level of accuracy, integrity and good attention to detail
• Experience with Service Charge would be desirable but not essential
• Confident telephone manner, excellent spoken and written communication skills

Salary and Benefits

• £30,000 depending on experience
• A salary sacrifice pension scheme, company matching employee contributions up to 6%
• Life Insurance (4 x salary)
• Role is based on site
• 5 days holiday per year, plus bank holidays. Rising to 31.5 days with service
• Option to purchase additional holidays
• Employee Assistance Programme
• Health Care Cashback scheme
• Training and Development support
• Annual performance incentive plan

A full job description can be found here – Job Description

Closing date is 9am on Monday 29 November 2024.

Interviews will be held the week commencing 2nd December

To apply for this role, please send your CV and cover letter to recruitment@thelandtrust.org.uk

Candidates must be eligible to live and work in the UK.

The Land Trust is committed to the principle of equal opportunity in employment and its employment policies for recruitment are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

The Land Trust is committed to safeguarding and promoting the welfare of everyone who has contact with its services and colleagues.