Jobs

Volunteering at Northumberlandia

We are actively seeking volunteers to help look after Northumberlandia.

If you are interested in volunteering, please visit the Northumberland Wildlife Trust website, where we are advertising posts for Site Welcomers and Reserves Wardens at Northumberlandia.

To apply, use the enquiry form and the Volunteer Co-ordinator will be in touch.

Service Charge Administrative Assistant

Permanent

Part Time 20 hours p/w

Birchwood office

The Land Trust is seeking a Service Charge Administrative Assistant. The post holder will be responsible for providing excellent customer service to our service charge residents, along with:

• Ensuring all Service Charge data is correct
• Ensuring Service Charge Customers/Residents are communicated with efficiently
• Ensuring Customers/Residents queries are dealt with
• Proving day to day administrative support

Salary & Benefits

• £18,500 FTE (pro-rata – £10,278)
• 25 days holiday per year, plus bank holidays. Increasing with service
• A defined contributions pension plan with the Trust matching up to 6%
• Benefits including Flexi time, Employee Assistance Programme and Healthcare cash plan

Role and responsibilities:

• First point of contact for Service Charge Customers/Residents
• Maintain Service Charge records & databases
• Dealing with Customer Queries by telephone, e-mail and in writing
• Taking and processing Service Charge Payments
• Processing Direct Debit requests
• Setting up new Service Charge Customers
• Dealing with Customer Complaints and Compliments
• Reviewing and updating the MyLandTrust Customers portal
• Assisting with Land Registry searches

Skills and Experience:

• GCSE English and Maths grade C or equivalent
• Customer focused
• Experience of and confidence in using spreadsheets – good knowledge of Excel
• Experience of and confidence in dealing with Customers

Other relevant information:

• GCSE English and Maths grade C or equivalent
• Enjoys and is confident in working with numbers
• 20 hours per week (to be spread over 3 or 4 days, including Tuesdays)

APPLICATIONS

For full job description click here.

Applicants should send a CV and covering letter to: recruitment@thelandtrust.org.uk

 Closing date for applications: 30 January 2022

Interviews will take place in Warrington: 9 February 2022