Page 16 - The Land Trust | Stakeholder Engagement

The Land Trust Working together to change lives for the better

Who we work with: St Luke’s Park retender “ Over 70% of

The Land Trust has been managing the public open space within St residents at St Luke’s
Luke’s Park since 2019. After taking over the management, we began Park said the green
our programme of engagement with residents and after being involved
with the site for a number of months it became clear that they felt the spaces managed
contractor was underperforming.
by the Land Trust

The Land Trust listened to these views. and after a period of working had a positive effect
closely with the contractor, monitoring their activity and trying to
improve their performance, acknowledged that the service being on their physical and
provided wasn’t good enough. mental wellbeing.”

Following this decision, the Land Trust served notice on the contractor
and appointed an interim management company to take over the
maintenance of the public open spaces while the process to appoint a
new one was ongoing.

Before going out to tender we surveyed the residents to understand
what they felt the priorities should be going forward. We reviewed
these results and presented them to a smaller Residents Working
Group where we discussed the new tender document, which would be
issued to organisations who were keen to manage the public
open space.

The initial responses were reviewed by the Land Trust’s Estates team,
with a recommendation made to the Residents Working Group about
the appointment of a new contractor. However the working group
expressed the view that they would like to go back out to tender to get
a broader range of options for them to review.

The decision to do this was made easier by the excellent performance
of the interim contractor. The Land Trust’s estates team also committed
to informing the residents on works completed, providing a weekly
update on the residents Facebook page.

Following the second tender, a number of companies were interviewed
by the Land Trust and a member of the Residents’ Working Group.
Following this process, a preferred company was identified and
subsequently appointed. The new contractor is now providing an
excellent service to our customers.

16 17