Page 9 - The Land Trust Annual Review 2021

The Land Trust Annual Review 2021

Service Charge

Community The Land Trust manages green space on eight property developments across
engagement the country on behalf of 5,000 homeowners.
is what sets our Community engagement is what sets our service charge business model apart
service charge from other green space management companies and engaging with our customers
business model throughout the Covid-19 pandemic has been incredibly important.
apart from other While Covid-19 restrictions made this far more difficult our service charge team
green space adapted quickly, hosting resident meetings online and providing regular updates
management through our dedicated social media pages.
companies We also recognised that many of our customers may face financial hardship due to
the pandemic and so offered flexible payment plans for any customers who were
struggling to pay. Although we were unable to run our usual seasonal events we made
great efforts to organise activities, particularly during the Christmas period when we
ran a very popular storytelling event online which was attended by customers from
across our service charge portfolio.
Managing the green areas on the service charge spaces is about a lot more than
simply cutting the grass and picking up the litter and throughout the pandemic we
have continued to deliver activities that have created significant economic and social
value on our spaces.

This hard work paid off with a 50% rise in the number of people using the green
spaces within our service charge developments with over 200,000 people visiting one
of our sites.
When the Land Trust first decided to get involved with managing green space within
service charge developments, it was because we knew we could make a really
positive impact on the people that call these developments home. This has been
proven throughout the Covid-19 pandemic and we are very proud of the significant
difference we have made.

Over 70% of residents Social Value Table
who responded to our Value (per annum) 2020-21 Type of Value
annual survey said
that our green spaces Health care cost savings £85,630 Cost saving
had a positive effect Land management and use £300,303 GVA
on their physical and Workforce development £24,673 GVA
mental wellbeing.
Recreational and cultural value £1,123,452 Economic value
Nearly 70% of residents Community Engagement £1,300 Economic value The green
space within our
said they use the service charge
green spaces around developments
their home at least a GVA £641,235 Value per annum played an important
part in protecting
few times a week. Cost saving £132,430 Value per annum the physical and
Overall economic value £1,898,673 Value per annum mental wellbeing of
our communities

8 9