Service Charge Administration Assistant


Job Title: Service Charge Assistant

Department: Finance

Location: Birchwood, Warrington

Salary: £18,500 FTE (pro-rata – £10,278)

Hours: Part Time, 20 hours per week (these hours will potentially rise as new Service Charge Sites are taken on)

Reports to: Subsidiary and Service Charge Accountant

Reporting to the Subsidiary and Service Charge Accountant the Service Charge Assistant is responsible for:

• Ensuring all Service Charge data is correct;
• Ensuring Service Charge customers/residents are communicated with efficiently;
• Ensuring customers/residents queries are dealt with;
• Providing day to day accounting support and administration.

By delivering an excellent level of service to colleagues and to The Trust as a whole, the Service Charge Assistant will support the delivery of the Service Charge model and the objectives of the Finance team.

The role requires liaison, internally, with all departments within The Land Trust and externally with customers, developers and third party suppliers.

The contents of this job description are not intended to be exhaustive but simply highlight the current key responsibilities of the role. The role holder is expected to perform whatever tasks might reasonably be assigned to them.

Roles & Responsibilities

Service Charges

  • First point of contact for Service Charge customers/residents
  • Maintain Service Charge records & databases
  • Dealing with customer queries by telephone, social media, email and in writing
  • Taking and processing Service Charge payments
  • Processing Direct Debit requests
  • Assisting with Direct Debit reconciliations
  • Setting up new Service Charge customers
  • Organising and co-ordinating Service Charge mail outs
  • Attendance at Service Charge customers meeting
  • Dealing with Customer complaints and compliments
  • Review, update and create welcome pack documents for Service Charge sites
  • Reviewing and updating the MyLandTrust Customers portal
  • Assisting with Land Registry searches


• Liaising with other departments within the Trust
• Providing assistance re ad hoc queries from other members of The Land Trust team
• Assist in other administrative matters as required
• Maintain files and archives


Person Specification

Experience and Knowledge

  • GCSE English and Maths grade C or equivalent
  • Customer focused
  • Enjoys and is confident in working with numbers
  • Experience of and confidence in using accounts packages
  • Experience of and confidence in using spreadsheets – intermediate knowledge of Excel
  • Experience of and confidence in dealing with customers

Essential Skills and Attributes

  • Excellent time management and able to meet deadlines
  • Ability to prioritise own work and raise capacity issues with line manager
  • Maintains high levels of focus and concentration
  • High level of accuracy and good attention to detail
  • A self-starter who is pro-active and can set and achieve goals
  • Strong administration and organisational skills
  • Ability to actively build and maintain positive relationships
  • Excellent spoken and written communication skills
  • Able to work well with clients
  • Confident in dealing with internal and external stakeholders
  • Problem solving
  • Desire to complete tasking accurately and on time
  • Customer care skills
  • Excellent spoken and written communication skills.


If you would like to apply for the role please e-mail a CV and covering letter to

Closing date: 23 February 2020.

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Many of us have a lot to thank the Land Trust and Green Angels projects for.  I may not have got my new job without doing the Environmental Education course you facilitated and Grow Green Liverpool wouldn't have existed either.  You've helped me to achieve something I've been trying to do for about 4 years now and I really appreciate that. Add to that the friendships we've formed too and that really is precious.

Louise Mills, Green Angels Trainee


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