Permanent
Part Time 20 hours p/w
Birchwood office
The Land Trust is seeking a Service Charge Administrative Assistant. The post holder will be responsible for providing excellent customer service to our service charge residents, along with:
- Ensuring all Service Charge data is correct
- Ensuring Service Charge Customers/Residents are communicated with efficiently
- Ensuring Customers/Residents queries are dealt with
- Proving day to day administrative support
Salary & Benefits
- £18,500 FTE (pro-rata – £10,278)
- 25 days holiday per year, plus bank holidays. Increasing with service
- A defined contributions pension plan with the Trust matching up to 6%
- Benefits including Flexi time, Employee Assistance Programme and Healthcare cash plan
Role and responsibilities:
- First point of contact for Service Charge Customers/Residents
- Maintain Service Charge records & databases
- Dealing with Customer Queries by telephone, e-mail and in writing
- Taking and processing Service Charge Payments
- Processing Direct Debit requests
- Setting up new Service Charge Customers
- Dealing with Customer Complaints and Compliments
- Reviewing and updating the MyLandTrust Customers portal
- Assisting with Land Registry searches
Skills and Experience:
- GCSE English and Maths grade C or equivalent
- Customer focused
- Experience of and confidence in using spreadsheets – good knowledge of Excel
- Experience of and confidence in dealing with Customers
Other relevant information:
- GCSE English and Maths grade C or equivalent
- Enjoys and is confident in working with numbers
- 20 hours per week (to be spread over 3 or 4 days, including Tuesdays)
APPLICATIONS
For full job description click here.
Applicants should send a CV and covering letter to: recruitment@thelandtrust.org.uk
Closing date for applications: 30 January 2022
Interviews will take place in Warrington: 9 February 2022
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