Service Charge Administrative Assistant


Part Time 20 hours p/w

Birchwood office

The Land Trust is seeking a Service Charge Administrative Assistant. The post holder will be responsible for providing excellent customer service to our service charge residents, along with:

  • Ensuring all Service Charge data is correct
  • Ensuring Service Charge Customers/Residents are communicated with efficiently
  • Ensuring Customers/Residents queries are dealt with
  • Proving day to day administrative support


Salary & Benefits

  • £18,500 FTE (pro-rata – £10,278)
  • 25 days holiday per year, plus bank holidays. Increasing with service
  • A defined contributions pension plan with the Trust matching up to 6%
  • Benefits including Flexi time, Employee Assistance Programme and Healthcare cash plan


Role and responsibilities:

  • First point of contact for Service Charge Customers/Residents
  • Maintain Service Charge records & databases
  • Dealing with Customer Queries by telephone, e-mail and in writing
  • Taking and processing Service Charge Payments
  • Processing Direct Debit requests
  • Setting up new Service Charge Customers
  • Dealing with Customer Complaints and Compliments
  • Reviewing and updating the MyLandTrust Customers portal
  • Assisting with Land Registry searches


Skills and Experience:

  • GCSE English and Maths grade C or equivalent
  • Customer focused
  • Experience of and confidence in using spreadsheets – good knowledge of Excel
  • Experience of and confidence in dealing with Customers


Other relevant information:

  • GCSE English and Maths grade C or equivalent
  • Enjoys and is confident in working with numbers
  • 20 hours per week (to be spread over 3 or 4 days, including Tuesdays)



For full job description click here.

Applicants should send a CV and covering letter to:

 Closing date for applications: 30 January 2022

Interviews will take place in Warrington: 9 February 2022

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