Service Charge Administrative Assistant

Permanent

Part Time 20 hours p/w

Birchwood office

The Land Trust is seeking a Service Charge Administrative Assistant. The post holder will be responsible for providing excellent customer service to our service charge residents, along with:

• Ensuring all Service Charge data is correct
• Ensuring Service Charge Customers/Residents are communicated with efficiently
• Ensuring Customers/Residents queries are dealt with
• Proving day to day administrative support

Salary & Benefits

• £18,500 FTE (pro-rata – £10,278)
• 25 days holiday per year, plus bank holidays. Increasing with service
• A defined contributions pension plan with the Trust matching up to 6%
• Benefits including Flexi time, Employee Assistance Programme and Healthcare cash plan

Role and responsibilities:

• First point of contact for Service Charge Customers/Residents
• Maintain Service Charge records & databases
• Dealing with Customer Queries by telephone, e-mail and in writing
• Taking and processing Service Charge Payments
• Processing Direct Debit requests
• Setting up new Service Charge Customers
• Dealing with Customer Complaints and Compliments
• Reviewing and updating the MyLandTrust Customers portal
• Assisting with Land Registry searches

Skills and Experience:

• GCSE English and Maths grade C or equivalent
• Customer focused
• Experience of and confidence in using spreadsheets – good knowledge of Excel
• Experience of and confidence in dealing with Customers

Other relevant information:

• GCSE English and Maths grade C or equivalent
• Enjoys and is confident in working with numbers
• 20 hours per week (to be spread over 3 or 4 days, including Tuesdays)

APPLICATIONS

For full job description click here.

Applicants should send a CV and covering letter to: recruitment@thelandtrust.org.uk

 Closing date for applications: 30 January 2022

Interviews will take place in Warrington: 9 February 2022